Ombudsman & Mediation Services
Even REALTORS® who are committed to high standards of conduct occasionally have honest business disputes with other professionals, clients or customers. Ombudsman or Mediation are the best alternative to expensive, lengthy, and unpredictable litigation.
- There is no fee for Ombudsman or Mediation services.
- These services are optional but have proven to be effective and often result in a more timely outcome than the formal complaint process.
- Use of either Ombudsman or Mediation services as a first step do not rule out the ability to ultimately file a formal complaint if neither is successful.
- Our Ombudsman are volunteers, specifically appointed by our association's board of directors. Ombudsman have undergone specialized training and are seasoned professionals in the real estate industry and have also completed and maintained active service on our Professional Standards Committee.
For Ombudsman or Mediation services call to speak directly with the Association Executive/CEO at our association office at 518-798-3425. Regarding mediation, any agreement signed by the parties following a successful mediation process shall be binding.